Cleanful Cleaning FAQs
How should I prepare for my cleaning?
To ensure we can complete a thorough and efficient clean, please have your home or office clutter-free and ready for service. If surfaces or areas are blocked, we may not be able to clean them effectively.
Do you offer a satisfaction guarantee?
Yes! Cleanful is committed to delivering high-quality cleaning services every time. If you’re not completely satisfied, let us know within 24 hours and we’ll return to fix the issue. If you’re still not happy, you won’t pay a thing.
How do you manage keys or access to my property?
For clients who provide keys, we store them securely in a locked, coded key safe. Your key is only retrieved on your cleaning day, ensuring professional, secure access every time.
What happens if you're locked out or can’t access the property?
If we arrive for your scheduled cleaning but can’t gain access—or are turned away at the door—we charge a lockout fee equal to 50% of the agreed service rate. This helps cover lost time and resources.
What’s your cancellation or rescheduling policy?
We understand things change! Just give us at least 48 hours’ notice via phone, text, or email if you need to cancel or move your appointment. This gives us time to adjust our schedule without impacting our team.
How do I pay for my cleaning?
You can pay after each service via cash, check, or a secure online invoice sent to your email. We aim to make payments as simple as our cleaning process.
What’s included in a standard house cleaning?
A typical clean includes:
- Dusting and wiping of all surfaces
- Cleaning of kitchens and bathrooms
- Vacuuming and mopping floors
- Trash removal
- Optional add-ons like interior window cleaning, fridge/oven cleaning, or laundry
See our Services Page for a full checklist.
Do you clean commercial properties too?
Yes! We offer office cleaning and janitorial services for businesses across Federal Way and the greater Seattle area. We clean professional offices, daycares, wellness centers, car dealerships, law offices, and more.